PawZen Return & Satisfaction Policy

Returns & Satisfaction Guarantee

At PawZen, your dog’s comfort and your peace of mind matter most.

We proudly offer a 30-Day Satisfaction Guarantee.

If you’re not fully satisfied with your purchase, you can contact us within 30 days of delivery and we’ll work with you to find a solution.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

Please contact us within 5 days of delivery with:

Your order number

Clear photos of the issue

We will: ✔ Send a replacement

OR

✔ Issue a full refund

No return required for damaged items.

Order Changes & Cancellations

Orders can be modified or canceled within 12 hours of purchase.

Refund Processing

Approved refunds are processed within 5–10 business days to your original payment method.